Developing and Maintaining a Laboratory Quality Management System

40 Contact hours 

Course Author

Ronald H. Peters, CIH, Peters Consulting, Inc.

Course Level 



A basic knowledge of laboratory analytical procedures and an introduction to statistics or mathematics. ​

Course Description

Updated in 2016, this self-study is designed to guide the student through a series of lessons on laboratory quality management system and quality assurance/quality control (QA/QC) procedures. Participants will learn the basic elements required for an effective laboratory quality program and what is required to implement a QA/QC program. Information is presented to assist the participant in applying the QA/QC procedures to each phase of data production from preparation for sample collection through receipt of a final report in order to reduce or eliminate errors in the process. The course also includes information for ongoing evaluation of laboratory QA/QC programs that help ensure continued improvement in the program.   ​

Course Ou​tline

  1. Laboratory Quality Management System

  2. Organization and Management System

  3. Document Control through Complaints

  4. Non-conforming Testing Work through Preventive Action

  5. Control of Records, Internal Audits, and Management Review

  6. General, Personnel, and Accommodation and Environment

  7. Elementary Statistics

  8. Test Methods and Method Validation 

  9. Estimation of Uncertainty of Measurement and Control of Data

  10. Equipment and Traceability of Measurement

  11. Sampling and Handling of Test Items

  12. Assuring the Quality of Tests, Data Reduction and Validation, and Reporting the Test Results

Purchasing 6 or more copies? Check out our bulk pricing.


Who Will​ Benefit

  • Industrial hygienists 

  • Laboratory bench chemists 

  • Laboratory quality staff

  • Laboratory management 

Learning ​Outcomes

Upon completion, students will be able to: 

  • Explore the concepts of quality assurance and quality control 

  • Describe basic elements required for an effective laboratory quality program

  • Determine requirements to implement and evaluate a QA/QC program

  • Identify requirements for laboratory accreditation

  • Discuss how defined principles affect analytical data 

Time to Complete 

This course will take approximately 40 hours to complete. Students will have up to 6 months from their enrollment date to complete it. 

Webcourse Materials

Ma​terials are accessible and downloadable via the course Online Community (registrant-access only).

  • Student manual- includes learning objectives, and competency exercises designed to reinforce the material presented in the course and is designed to lead the student through the learning process. 

  • Reading materials- includes ISO/IEC 17025:2005, selected AIHA-LAP, LLC policy modules, attachments, and appendices​​

  • Final Exam & Evaluation


This 2016 course is designed to introduce the student to the topics essential to a well-designed laboratory quality system that is compliant with ISO/IEC 17025: 2005. Please note that this standard has been updated and the current standard is now ISO/IEC 17025:2017.  While this course is not explicitly aligned to the new standard, it does contain excellent information on developing and maintaining a laboratory quality management system.  AIHA is currently in the process of revising this course to be compliant with the 2017 version of the standard.

Sign up to be notified when the updated course is available.


Questions? Contact the eLearning Assistant at​​​​​​​​​​​​​​​​​​​